FAQ's & Other Helpful Information

When will I get my order?

All items ship within 2-7 business days and should arrive to you within 10-14 days of placing your order. Because we use a variety of manufacturers, you may receive your items in more than one shipment when ordering multiple items. Some products may take a little longer based on demand, however, we do our very best to ship your order as quickly as possible. Production and delivery delays can occur, so please contact us if you have not received your item(s) 14 days after placing your order.

Can I exchange items or get a refund?

Your happiness is our priority. If you receive a damaged or incorrect item, or you are unhappy with your purchase, we will do what we can to help! Please review our return/refund policies here for more information.

Is it possible for me to make changes to my order?

Unfortunately we are unable to make changes to your order once it has been placed, so be sure to thoroughly review your items, address, and payment method before finalizing.

Oops! I need to cancel my order – what do I do now?

In the event you need to cancel your order, please contact us immediately. If notified within one hour of placing your order, we can, in some cases cancel the order with the manufacturer and issue a full refund. If we are not notified in time, the order will be delivered to you per our standard shipping time frames, and may be returned in accordance with our return policy.

Do you make custom products with the Hey Universe… logo or message?

Yes! This is one of our favorite things to do! Hey Universe is a trademarked brand, therefore we are the only company who can offer our products with this message. We have done our best to come up with messages for an array of desires, but we would be happy to help you create something with your own personal manifestation message. Whether it is an individual item or a bulk order for a group – bridal party, law-of attraction group, family gathering – contact us with your request and we will get back to you to help you create your own personalized Hey Universe goodies! And, if we like it, we might even include your idea in our permanent product line!

Why aren’t all your products eco-friendly?

We love our planet and we want to help save mother earth. Whenever possible, we offer eco-friendly products. Because we use third party manufacturers at this time, we are limited by what they have available in their product lines. We do our best to make as many eco-friendly products as possible. It is our goal to one day make the majority of our line more earth-conscious. We appreciate your support in reducing our footprint - together we can make a difference!

How do media, bloggers, and influencers work with Hey Universe?

We love partnering with anyone who is the right fit for the Hey Universe brand and message.. We would be more than honored to work with you. Please contact us to let us know what you are looking for and we will reply shortly to discuss details.

If you are interested in becoming an affiliate, click here for details and to sign up. Thank you for thinking of us!

I want to sell your products on my website OR refer a friend for a discount– is that possible?

Yes! 100% yes! We have an awesome affiliate program that allows you to sell Hey Universe products on your site and earn a portion of the proceeds. We do our best to make it super easy for you – your customer places an order in your store and we will take care of the rest… and send you a percentage of the sales you refer to us! We will even work with you to design products specifically for your store using the trademarked Hey Universe phrase and brand – just send a note on our contact us page. Click here to get more details and join our affiliate program.

We also offer discoutns to your friends and when you refer a friend. Just click here to sign up and learn more!

I have a brick and mortar boutique or store and would like to carry your products – do you offer wholesale pricing?

Not yet…but we will. We are working on finding the perfect manufacturers to meet this demand. Please contact us to let us know you are interested in our wholesale program and we will notify you as soon as it is available. We also invite wholesale manufacturers to reach out with us to discuss partnerships!

Why isn't my discount code working with my free shipping code?

Discount codes cannot be combined or used with any other offers such as free shipping. Only one may be used per purchase, and most are one-time use per customer - except free shipping which is always available.